Delivery Policy

SAME-DAY DELIVERY & VARIABLE-WEIGHT ORDER POLICY
Last Updated: August 28, 2026

Marketplace on Oakton offers Same-Day Delivery for eligible orders and delivery addresses.

SAME-DAY DELIVERY
Same-Day Delivery is subject to product availability, delivery capacity, order volume, traffic, weather, and other circumstances that may affect delivery.

The delivery time shown at checkout is an estimated delivery window and is not guaranteed.

DELIVERY ZONES & FEES
We offer local delivery within 10 miles of our store.

Zone 1: 0 - 5 miles = FREE Delivery | Minimum Order $25.00
Zone 2: 5 - 10 miles = $7.99 Delivery Fee | Minimum Order $25.00

DELIVERY FEE POLICY
Any applicable Same-Day Delivery fee will be displayed at checkout.
All delivery fees and delivery charges are non-refundable.
Delivery fees will not be refunded due to customer cancellation, refusal of delivery, an incorrect or incomplete delivery address, failure to receive the order, or return/exchange of products.

VARIABLE-WEIGHT PRODUCTS
Certain products, including fresh meat, produce, deli items, seafood, and other products sold by weight, may be priced based on their actual weight.

For these items, the quantity and/or weight selected online is an estimate only.

Each variable-weight item will be weighed and priced according to its actual weight at the time the order is prepared. The final amount charged may therefore be different from the estimated amount shown or paid online at the time the order was placed.

The final order total will be adjusted based on the actual weight and applicable price per pound or unit.

Example: If an item is ordered as approximately 2 lb but the actual packaged weight is 2.25 lb, the final charge will be calculated using the actual 2.25 lb weight.

Customers authorize Marketplace on Oakton to make these adjustments to the final order total for variable-weight products.

PRODUCT AVAILABILITY & SUBSTITUTIONS
If an ordered item is unavailable, Marketplace on Oakton may contact the customer regarding a suitable substitution or adjustment. If an item cannot be fulfilled, the unavailable item will be removed from the order and the applicable amount will be adjusted.

RECEIVING YOUR ORDER
Customers should inspect their order promptly upon delivery. If an order contains a missing, damaged, or incorrect item, please contact Marketplace on Oakton within 24 hours at (847) 677-9330 so we can review the issue and determine the appropriate resolution.

Perishable, refrigerated, frozen, and prepared food items should be properly stored immediately after delivery.

CUSTOMER RESPONSIBILITY
Customers are responsible for providing a complete and accurate delivery address and ensuring that the delivery location is accessible.

Marketplace on Oakton is not responsible for failed or delayed deliveries resulting from incorrect addresses, unavailable recipients, inaccessible locations, or inaccurate contact information provided by the customer.

CONTACT US
Marketplace on Oakton
4817 Oakton St, Skokie, IL 60077
Phone: (847) 677-9330
Website: www.marketplaceonoakton.com
Store Hours: 8:00 AM - 9:00 PM Daily