Refund policy
Returns & Refunds
At Marketplace on Oakton, customer satisfaction is our priority. If you experience an issue with your order, we're here to help.
Non-Returnable Food Items
Due to food safety regulations, the following items cannot be returned once they have been delivered or picked up:
- Fresh Produce
- Fresh Meat & Poultry
- Seafood
- Dairy Products
- Frozen Foods
- Bakery Items
- Deli Items
- Prepared Foods
- Catering Orders
- Special Orders
Damaged, Incorrect, or Missing Items
If you receive a damaged, defective, missing, or incorrect item, please contact us within 24 hours of delivery or pickup.
Please include:
- Your order number
- A brief description of the issue
- Photos of the item (if applicable)
After review, we may provide one of the following:
- Replacement item
- Store credit
- Full or partial refund
Non-Perishable Grocery Items
Unopened, unused, non-perishable grocery items may be returned within 7 days of purchase with the original receipt or proof of purchase.
Returned items must be in their original packaging and in resalable condition.
Order Cancellations
Orders may be canceled before preparation begins.
Once an order has entered the preparation process or has been marked Out for Delivery or Ready for Pickup, it can no longer be canceled.
Delivery & Pickup
Please inspect your order upon delivery or pickup.
If something isn't right, notify us within 24 hours so we can resolve the issue promptly.
Contact Us
Marketplace on Oakton
📍 4817 Oakton Ave
Skokie, IL 60077
📞 (847) 677-9330