Store Refund Policy

At Marketplace on Oakton, customer satisfaction is important to us. Please review the following policy for in-store purchases.

Returns & Exchanges
All returns or exchanges require the original purchase receipt.
Returns or exchanges must be made within 2 days of the original purchase date.
Items must be returned in their original condition and packaging, where applicable.
Certain food, perishable, opened, or otherwise restricted items may not be eligible for return or exchange due to health and safety requirements.

Delivery Fees 

Delivery fees and other delivery charges are non-refundable when the order is delivered by Marketplace on Oakton.

If an eligible item is returned or refunded, any applicable delivery fee or delivery-related charge will not be included in the refund.

Refund Processing

Approved refunds will be issued to the original payment method when possible. Refund processing times may vary depending on the payment provider.

For questions regarding a return, exchange, or refund, please contact Marketplace on Oakton or visit our store.