Store Refund Policy

RETURNS, EXCHANGES & REFUNDS POLICY
Last Updated: August 28, 2026

At Marketplace on Oakton, customer satisfaction is important to us. Please review the following policy for in-store and online purchases.

RETURNS & EXCHANGES - IN STORE
All returns or exchanges require the original purchase receipt.
Returns or exchanges must be made within 2 days of the original purchase date.
Items must be returned in their original condition and packaging, where applicable.
Certain food, perishable, opened, or otherwise restricted items may not be eligible for return or exchange due to health and safety requirements.

RETURNS & EXCHANGES - ONLINE ORDERS
For online orders delivered or picked up, please inspect your items upon receipt.
If an item is damaged, missing, or incorrect, please contact us within 24 hours at (847) 677-9330. We will arrange a replacement or refund.
Perishable, refrigerated, frozen, and prepared food items are not eligible for return once delivered, except if damaged or incorrect.

DELIVERY FEES
Delivery fees and other delivery charges are non-refundable when the order is delivered by Marketplace on Oakton.
If an eligible item is returned or refunded, any applicable delivery fee or delivery-related charge will not be included in the refund.

REFUND PROCESSING
Approved refunds will be issued to the original payment method when possible. 
Refund processing times may vary depending on the payment provider and bank. Typically 3-7 business days.

ORDER CHANGES & CANCELLATIONS
Order changes or cancellations must be requested within 1 hour of placing the order by calling (847) 677-9330. After that, the order may already be in process.

CONTACT US
For questions regarding a return, exchange, or refund, please contact us:
Marketplace on Oakton
4817 Oakton St, Skokie, IL 60077
Phone: (847) 677-9330
Store Hours: 8:00 AM - 9:00 PM Daily
Website: www.marketplaceonoakton.com